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Nick Drake-Knight is a challenging, unorthodox and entertaining conference speaker.

Nick is the author of cult customer service coaching book 'Boomerang!'
He advises global brands on extraordinary! customer experience.

• UNORTHODOX
• CHALLENGING
• INSPIRING
• Keynote, session, or full day
• Global coverage

Testimonials

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"This is to formally say THANK YOU for your splendid help in making this morning's event work so well, and for so brilliantly answering questions from the floor. You are every bit the great presenter everyone said you would be. I really, really appreciate your input. I know everyone went away on a high."
Sophie Chalmers
Institute of Directors

"Fresh ideas and innovation help our retail partners stay at the cutting edge of customer service quality in both sales and after sales. We've used Nick Drake-Knight on a number of occasions to add value to our business leader conference and seminar events. Our network partners value the energetic, challenging style. We've stimulated change, helped managers remove blockages in retailer businesses, and we've motivated dealer principals and sales managers to invigorate sales management practices. Nick has been instrumental in helping us do this".
David Higson
Business Skills Training Manager
Mercedes-Benz UK Ltd

"Just a brief email to say many thanks for your work today - it really was exactly what we were looking for. Your section helped to bring to life what we were saying in the morning and started the process of dealer engagement. Your presentation and input in general, has put us well on the road to achieving our goals."
Michael Johnstone
Sales & Marketing Manager
Kawasaki Motors UK

"Thank you for your presentation at our conference. It was absolutely brilliant from start to finish. You provided exactly what we wanted in an amusing fashion and at a high pace throughout. We shall certainly use you at future conferences."
Maurice Ede
Chief Executive
Association of British Independent Accounting Firms

"They were somewhat outclassed by Nick Drake-Knight who I've heard speak before. Nick had a very clear process he advocated. There was just enough time to rattle through his Rapport, Understand, Demonstrate, Recommend, Close."
John Bradford
Managing Partner, JBSH

"Just occasionally, someone comes along who says 'Not only can you do it, but this is how'. Nick, you were great. Attending your seminar was good for the soul."
Dominic Robinson
Director, Fluid Systems

"We've worked with Nick at conferences over the past few years. His drive, enthusiasm and ability to deliver first class, high energy conference facilitation, together with his innate ability to identify key issues never cease to amaze me. He is conference gold dust!"
Paul Williams
Managing Director
Paul Williams Events

"As Winston Churchill once said, 'If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time - a tremendous whack.' Nick-Drake Knight is the one to do this! Brilliant public speaker and debater. Aspiring public speakers would be wise to seek out videos of Nick in action. Pleasure to work with him."
Nicola Scorgie
HR Manager, Sport Aberdeen

"If you want a relevant, memorable and motivational event then look no further than NDK. Before the event, Nick worked hard to understand what was important to us and what we were trying to achieve, and then tailored the content impeccably. Crucially, each of our team went away with their heads held high clutching new techniques that will make them even better at what they do"
Dale Sykes
Training & Development Manager
SlideRobes Group

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Conference Keynote

World-Class Customer Service, Sustained

Nick Drake-Knight is a recognised authority on customer service excellence. He works with world-class brands driving service quality, customer experience, and sustainability, through his unique Continue & Begin™fast coaching method.

Nick is an enthralling keynote speaker at staff conferences and industry events. His energetic style, passionate approach and good humour encourage delegates to be honest about their personal contribution to extraordinary! customer service.

Extraordinary! Customer Service (Wales)

Social Housing staff conference explore extraordinary! customer service.

Extraordinary! Customer Service = Understand Me + Add Value for Me + Repeat

'Good' is no good. 'Excellence' is just fuzzy language. Beyond ordinary - Extraordinary! - is where service quality has to be. NDK takes audiences through customer experience MoTs, service Super Hero behaviour, and cuts through the crap spoken by most conference speakers to help service professionals understand their customers' Emotional Drivers™.

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Sustaining! Customer Service Excellence (Egypt)

Travel industry professionals develop self-confidence, have fun and tackle a World Record!

NDK conference presentations and large group facilitation. Customer service management, sales coaching and sustainability of training. Nick Drake-Knight says what no-one dare say. Corporate training is a dreadful waste of hope and energy. It's wet mud thrown on the wall. Most slides off immediately. Only when training is sustained does it offer a true ROI. NDK keynote presentations explain how to sustain your training.

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Maintaining! Excellence through Coaching (Turkey)

International call centre conference delegates learn about Continue & Begin™ fast coaching.

Customer service training and sales training is a sham. L&D departments sheep dip employees on training courses pretending it makes a difference. It doesn't. It's the King's Birthday Suit and, if you're honest, you know it. UNLESS training can be sustained. NDK conference presentations explain how service and sales organisations can make training stick by turning knowledge into habit-ual behaviour.

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Nick Drake-Knight's practical content makes for a challenging, inspiring and memorable conference experience.
You can call Nick now on +44(0)7870 904636 to discuss your ambitions for a game-changing conference event.