3,000+ Continue & Begin™ fast coaches in global brands are building people confidence. You can too..
Inside this box is
untapped potential...
- It keeps Training alive
- Boosts Morale
- Continue & Begin™ Fast coaching
It's change, sustained
Continue & Begin™ fast coaching
Customer service brands all over the world use Continue & Begin™ fast coaching as their preferred staff coaching method. In business today we have very little time for 121 support. Continue & Begin™ makes it possible for B2C businesses and service organisations to coach colleagues regularly with minimum disruption to service delivery. It's fast and it makes people feel good.
"Continue & Begin™ helps people celebrate success and strengthens their ego. When people feel good they're more likely to stretch to become even better"
Nick Drake-Knight, Creator of Continue & Begin™ fast coaching
"Brilliant day. The best training session in my working career of 20 years."
Rob West
Homebase
Conference Time!
Nick Drake-Knight is a leading speaker on customer service and B2C sales process and behaviour management. Some of the world's most prestigious brands use Nick to drive home the absolute, essential requirement for customer facing staff to operate with integrity and congruency.
NDK raises awareness about personal performance and challenges your audience to Take a step up from the plateau.
"Awesome day. Makes me want to learn more."
David Crooks
Mercedes-Benz
The Professional Opinion...
"We went about training-in our new and simple, 5 step selling model. Crucially however we spent as much if not more time with our managers training them on how to coach this in, using Continue & Begin™. This sounds obvious, but we'd under-invested in training our managers in the past and fell into the classic mistake of not building up the consistency and sustainability of our approach. With our newly adopted Continue & Begin™ model the standards of coaching-in a better sales performance using observed data and metrics is of primary importance.
Mike Hawes
Director of Organisational Development
B&Q PLC
"We put huge resources into increasing the competencies of our sales people. Sustainability at local level is a fundamental basis of success. Coaching is only possible using a workable model and Continue & Begin™ is just that. Helping store owners and managers to help their salespeople has a massive potential to increase sales and is an area we continue to support. Especially in these challenging retail times."
Steve Devonshire
Training Manager UK, Netherlands and Benelux
BANG & OLUFSEN
"The simplicity of the Continue & Begin™ process enables our managers to deliver effective coaching live on the shop floor and directly after the training event. This means it loses none of its impact, ensuring the Coachee gets maximum benefit."
Steve O'Neill
Sales Director
REID FURNITURE
"Best management course I have ever attended. Nick was great!"
Phil Jones, Mercedes-Benz